Bamboo Jacquard Waterproof Mattress Protector – Hypoallergenic & Cooling

At Sweetteen, we prioritize your satisfaction and are committed to ensuring a seamless and stress-free experience with every purchase. If for any reason you are not completely satisfied with your order, our Returns and Refunds Policy is designed to accommodate your needs. Here’s how it works: Initiating a Return: To initiate the return process, please ensure the item is unused, in its original condition, and with all tags intact. Returns are accepted within 21 days of purchase. Refund Process: Our refund process is straightforward and efficient. Upon receipt and inspection of the return, the refund will be promptly transferred to the original payment method. Please allow 5-7 business days for the refund to be processed. For expedited processing, we recommend providing visual evidence such as photos or videos showing any defects or damage for a quick resolution. Steps to Initiate Refund: Contact our customer service team at support@driftdreamus.com to begin the return process. Provide the reason for return along with your order number. Await instructions on the return shipping address. Once we receive and verify your return (usually within 72 hours), you will receive a confirmation email. Refunds, if applicable, will be processed within 7 days. Please note that your bank or credit card company may require an additional 3-5 business days to process.